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I have problems with yelp too.
I am a business owner, and I must admit, I guess i am a little bit neurotic about reading my reviews. For over a year now i have been checking my reviews like once a week. I have not paid yelp ever.
I have inquired about the following things to my 'rep" (or whatever they are) and they have NEVER answered. (except for a 'cute' canned response)
The most reviews i have ever had at one time is 8, although there are many, many more positive reviews of my business that simply appear, disappear, and reappear again from cyberspace throughout the span of a few months. I am not sure why some other businesses have as many as 30 reviews or more, when i know there are SO MANY more POSITIVE reviews for my biz. that just float in and out. (some have perhaps been removed)
The negative ones, however, DO NOT MOVE. They do not disappear, as do the positive ones: they stay there. Therefore my number of stars is drastically brought DOWN by the fact that the negative ones stay!!
This smells funny to me. I would love more feedback on this issue.