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Ok, so I called Livenation and got my refund. I also emailed info@greatamericanfoodandmusicfest.com. This is the response I received:

Thank you so much for taking the time to write. I am so incredibly
sorry about what you went through.

We certainly had every intention of making everything perfect. The fact
is, the problems were not anyone's fault by ours. Not the building's,
not Live Nation. We wanted to keep lines down so we invested all this
money (upfront...not too smart) for the "cashless system" that would do
just that... according to the company that was running it. This company
had a resume that included NASCAR races (200,000 +) so when we heard
that every transaction could be made in 3-seconds or less, we were in.
We had them come in a week early and start testing...making sure
everything worked...then as we opened the doors, the system failed.

The Fest did have an emergency system in place and cash banks and credit
card machines were distributed prior to the show, but it took us nearly
45-minutes to switch over and by that point, we had very large lines.
Added to that, it was our first year and we had no way to really judge
attendance. We looked at "pre-sales" and doubled them thinking that was
safe...and we would be over. We were wrong...and very sorry.

It is important to us as producers for you to understand that we do care
and put years of hard work into this just to have one company take us
down.

If you would like a refund, it isn't the easiest process, but it does
work.

PLEASE SEND A PHOTOCOPY OF YOUR TICKETS BACK TO

Shoreline Amphitheatre
One Amphitheatre Parkway
Mountain View, CA 94043
ATTN: BOX OFFICE REFUNDS

Again, we are all so sorry this happened...but at the same time are not
giving up. We will come back next year on our tour and will have
something special for those who were put out this year.

Thank you again for writing.

Jim

So I would try to call the ticket processor first. If that doesn't work then follow the instruction on sending the copies to Shoreline.

Update everyone. I purchased my tickets at Livenation. I just called them and the gave me a refund. Here is the number: 888-598-429. I will let you all know when I get the email that my refund has been processed.

My husband and I attend this event in Mountain View yesterday. It was a disaster. There was no organization, and after only 1 and 1/2 hours of the gates being open, vendors had ran out of food. The lines for other vendors were so long it reminded me of waiting in line at Disneyland for the newest ride. There were so many people there that walking was difficult. Unfortunately, my husband I left empty stomachs after only 30 minutes of attendance. I am going to work hard at getting my refund.