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Well first of all I was excited to eat at Bobby Flays place so I had high expectations but that shouldn't a affect my review. I ate at the Lake Grove restaurant. I ordered a blue burger medium rare, a dark chocolate shake and onion rings. The burger was actually raw! and the bottom half of the roll was not usable because it was saturated and I was unable to pick it up. I sent the burger back and this time I got one that was well done. They can't seem to get the cooking process right. Even that bottom half of the roll was wet. The shake was nothing more than ice cream stirred up to be soft, it was too thick to drink, and surprisingly for that price ($5.00) it was pretty small. The onion ring order was also small for the price and not so great, not crunchy or that tasty, rather bland. I have to say for the value, the whole meal was definitely not worth the price and the atmosphere was very cold and uninviting. I will definitely not be visiting this place again and I will not recommend this place to anyone either. I can honestly say that burger king is better than this place. Sorry Bobby, I think you better visit this location and straighten out your good name.

Missed this the first time around.

First Kenjialtci, I had to check if that wasn't something I posted. I couldn't have written it any better. Especially the part about well done being very juicy. Truth. If you have a burger well done, on a flat top griddle, and the thing is dry, its because either its beef that is low in fat, comes in pre pattied by a machine, or the dumb ass "cook" in the back it pressing the SNOT out of it with his stupid spatula. Great job Ken.

Second, I'm not saying I know for sure, but I find it REAL HARD to believe that ANY health department, AS MUCH AS THEY WOULD LOVE TO, would EVER be able to pass a "regulation" on how someone can order food. They tried it with eggs, it got booted. Me thinks Mr. Flay is saying that to kinda say "hey, we would love to cook it rare, but we cant" I think hes afraid of getting people sick. Which surprises me because I think most of this "I got sick from undercooked burger" isn't really food poisoning. If you buy quality beef, grind it ON PREMISE, its gotta be almost impossible to get food poisoning. I'm not saying IMPOSSIBLE, but real close to it. I'm just not buying his answer.

ANd his "proprietary" thing.....I got a feeling he doesn't want to say because he's using a product like whiz or whirl. Its a butter tasting oil. In food establishments, this product would burn and can be held at room temp without hardening. I think its fine, but he probably sees it a low class or something, thats why he didn't want to mention it.

Recently visited Bobby's burgers! It left me flat...they are sissy mary burgers! The Good Steer a mile down the road beats them hands down..and you get fries or onion rings with them! If you love a real burger..don't bother..Bobby this is Long Island...We take our burgers seriously! Go visit the Good Steer! They have been in business for over 50 years and still going strong..bet you can't pass it without stopping in!

I also agree with Storm Cadet. Just ate there (7-22-2008 @ 5:30 pm) and it was terrible. NOT WORTH THE PRICE. We waited on the line and only one person was behind the register. Then the place was FULL of flies...everywhere. We finally found seats and waited for our food. I ordered two cheeseburgers, fries, and an order of onion rings. The hamburgers are small and the fries were just okay...nothing great. Where are the napkins??? For the amount of money I spent ($30) I really expected something quite different. Very disappointed and I wont go back.

I love steaks rare, but to be honest I really don't like burgers rare. I simply don't like the texture of it and never order them below medium.

Anyone else like that or am I the exception?

I agree with storm cadet, Terrible.

I work in the area and had seen the lines out the door so I ordered to go. I had the Napa Valley burger (watercress, goat cheese and meyer lemon honey mustard) and a few co-workers ordered various other burgers. We all agreed that the burgers seemed very small, thrown together, with fancy sounding ingredients that didn't really make a difference. The buns were basic supermarket potato rolls and came soggy. Also, the lettuce on one of the burgers was old and wilted and the watercress on mine was also very wilted and the taste almost unnoticeable. I thought that may have been due to it being take out but it has never happened with take-out from other restaurants in the area (Ruby Tuesdays, Applebees, Fridays) and another co-worker ate there and was equally disappointed.

As for sides (not included in the price of the burger), the fries were ok and the onion rings were pretty good but nothing special. I made the mistake of ordering the Hot Potato Chips as a side. I was expecting thinly sliced fried potatoes, something along the lines of butterfly fries. What I got was a single serving bag size of lays-ish potato chips that were warmed (I probably should have asked about them before ordering). The milkshakes were alright, but considering there is a Carvel and Haagen Dazs in the mall food court (the restaurant entrance is right next to the mall doors to the food court) I wouldn't bother again.

It cost about $16-$17 per person (with a burger, side and shake). I would place the burgers somewhere between Wendy's or Burger King quality and Ruby Tuesdays or Applebees quality (more towards the fast food level). Also the "medium and up" cooking level is strange because Ruby's offers "Pittsburgh Rare" which is completely red.

I know this may sound a little harsh but it was truly disappointing. I may give it one more chance after it has been around for a while and gotten its act together, though I doubt that much of the problems were due to being a new restaurant.