Serious Eats - seriouseats.com

If you don't get a refund, they win. Here's the refund info. : Live Nation (888-598-4299) or 650 - 967 - 3000 Online use :
http://www.livenation.com/help
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Product- Event feedback- write a short full refund letter. If you paid credit card, the process will be faster. If you paid cash, make copies and keep originals. It will take longer to process. For the parking fee, you have to contact the Shoreline to get it. Mail a copy of your parking stub and/or your tickets. No guarantee on parking fee, but many others got their refund for it that day. Here's my factual story:
Why is dishonesty, incompetence, and immorality an integral way your company does business? Many people today had to spend hours in line to get their first meal the whole day. The fact of the matter is that I personally spent 5 hours in a totally disorganized line for a patrami or buffalo wings. Why did your company and vendors condone this? Why weren't customers offered refunds for their ticket admission?Why weren't the customers in line given timely valid updates, refunds and water? Customers were given nothing but a pin from the restaurant. Others heard we could get a refund for admission if they do it before 4pm. I was in my first line until 5pm. and no announcement was made by any staff or security. No security or staff organized lines to food vendors until 6pm. The events for the day close at 10pm. I never witnessed any security-in yellow shirts organize lines until 6pm. How do you explain that fact? How can you defend the great incompetence displayed by the planning and execution of all the staff involved? The event didn't open its doors until 1230pm and it was advertised that people could enter 1.5 hrs. before 12pm. Then, the computers to charge money on wrist bands was down. The I.T. guys didn't bother to test the software, which was quoted by a staff member in a food line. She had a badge on-staff printed on it. People who paid $300 for their wrist band were supposed to be able to walk through the front entrance. They didn't because the staff didn't tell anyone in line about the policy and there were no signs to explain the policy and format. How can you explain this fact? The company oversold the event(even selling tickets that day), they projected 5K people and got 10K+, they made the excuse everybody showed up at the same time-total lie and total nonsense, gave no water or a scrap of food to anyone- especially a 2 year old boy, the elderly, or those who baked in the unshaded sun for 5 hours straight.
My friends and I demand a full refund for the completely unacceptable level of incompetence and poor business practices that we endured this day.