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Chain Reaction: Bertucci's Roman Runaround
Add me to the list, good pizza and great rolls! On the other side of the customer service you experienced, I once asked if I could buy some of the rolls to take home as my family (six of us altogether) and I were finishing our meal. The waiter delivered a bag of close to 2 dozen rolls to our table and said, "Enjoy, no charge." Didn't really cost them much, and obviously it made me a customer for life.
Chain Reaction: Papa Gino's
I grew up in and around NYC, so that is where my primary pizza preference tends to fall, but I love New Haven and Chicago as well. I first tried Papa Ginos while vacationing on Cape Cod, and really enjoyed it. It doesn't hold up to a good NY or NH slice, obviously, but in my opinion, it is light years ahead of any national chain, and an equal to just about any regional chain I have tried (I do like Regina Pizzeria, noted above and Bertuccis, both also found in New England). Where I live now, near Albany, NY is essentially devoid of truly good pizza, and if there were a Papa Ginos here, it would certainly be my most visited pizza place, but there are no shops here anymore (there were a couple ten years or so ago).
Here is the bad news. Whenever my family and I are in Papa's region, we make sure to hit it up, even if it just to take some pies (and cheese breadsticks, which are excellent) home. The last two times we have done so we stopped at two different stores on the way home from Boston. The pizza and breadsticks were, to put it bluntly, terrible both times. If this is what we had experienced the first time we are at a one, I seriously doubt we would ever have gone back. It seemed like different pizza entirely, and normally their pizza is pretty comparable from store to store. What seemed to be different is a different dough, inferior to what I have previously seen, and maybe even more important, conveyer belt ovens instead of traditional pizza ovens. All the other Papas I have ever been in had purely traditional ovens, or the rotating ones (but still with heavy metal decks as cooking surfaces). I sincerely hope that this is not the beginning of some company wide changeover, because the product really sucked. Anybody seen/experienced this in the past 6 months or so?
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Looks like a fantastic stuffed - do they deliver to Upstate New York?