Serious Eats - seriouseats.com

To those who say we should stop complaining, I think people will stop complaining when there is an official statement by SE that refunds will be given to those who desire it. Yes, right now it seems like livenation is giving refunds, but there has been no official statement. In an early version of this apology statement, Ed mentioned he would report back on the possibility of refunds (that verbage has since been removed). However, like the festival, us festival goers are left to find out information on our own.

BTW: Please remove that line about everything being fine after 4pm. It's like pouring salt into an open wound for all of us that were in the Katz line at that time(it was not fine).

I agree it was a great idea, which is why I came. However, a miserable experience none the less. I would also disagree with things being ok after 4pm. I was still in the Katz line at the time, and I think the line only moved when someone gave up and went home.

Before you start planning on what to fix for the next festival, I suggest you think of how to make things right with the people who went to this years festival first (ok refunds for those who wish refunds).

Checkout the comments here. Some people seem to be successful in getting refunds by contacting Live Nation or the Shoreline Amphitheatre. I've called, but either the lines were busy or the offices closed. I may not be able to get back the afternoon I wasted here, but hopefully I'll at least get a refund for the ticket.