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Should Restaurants Charge No-Show Fees?
I'm the GM of a small bistro and wine shop - we do charge no-shows for things like winemaker dinners or for NYE parties, Valentines Day, and things like that - anything that requires a pre-payment, or a credit card to hold a reservation. If they give us 24 hours notice, we don't charge them, and obviously...if it's less than 24 hours and it's a genuine emergency, we don't charge them for the meal they're missing. We do it on these occasions because our chef is making food that isn't normally on the menu and will otherwise be wasted if the people he's cooking for don't show up. There isn't a way for us to recoup those losses.
Williams-Sonoma Profit Down 90%
I was employed at WSC for 8.5 years - I worked at Pottery Barn. While some of you may be aghast at the idea of a 40% employee discount, that's normal for any retail store - But department stores can be anywhere from 20-30%. Some stores even offer a discount on gift certificates. (Personally, I feel like that's giving money away.) WSC is pretty strict on what you buy, who you're buying things for, etc....And seasonal employees do not have the same discount policy as regular sales associates. (No catalog purchases - you can only shop at the one store were you work - no shopping at the other Pottery Barn across town or between concepts, etc.)
Cook the Book: 'Kneadlessly Simple'
the no-knead bread from Mark Bittman's NYT column....
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I manage a small restaurant, and people often bring cakes when celebrating birthdays and things like that. We never charge a cake fee. We do serve desserts, but they are not what we're known for. We are first and foremost a wine bar - so we may suggest a wine to go with the cake...but we'd lose a lot of diners if we started charging them to bring a cake in...
(And 9 times out of 10, the chef, servers, and other patrons are offered cake as well.)