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The fries are wayyyy overrated! They must not cook them twice, or rinse them or soak them or neither. The fries are too starchy (and barely crisp) an end result. The burgers are very good though; bun has good density.

try burger 'n que's 1/2 pound cheeseburger in orland park--it beats them all

I finally got here today - first of all, thank you SO much for the photographs. I tasted the Bavarian Cream soft serve, and bought a compost cookie, a piece of crack pie, and a piece of a chocolate layer cake that wasn't mentioned. I have to admit, I was remarkably underwhelmed, by all of it. The compost cookie's ingredients sort of cancel each other out, and it ends up just tasting like a chocolate chip cookie. The chocolate cake sounded much better in the describing: layers of chocolate cake combined with a yellow cake batter cream (evidently uncooked yellow cake batter thickened in some fashion), a layer of fudge, and crumbles of dried chocolate and vanilla cake. Somehow, it had no distinctive flavor - each layer was bland and didn't enhance the next. Lastly, sadly, the crack pie. Someone described it as pecan pie without the pecans, and I think they're onto something. Even though it's made with butter and sugar instead of Karo corn syrup, it just tasted like a less cloyingly sweet version of the Thanksgiving treat. Based on all my samplings, I would not return.

Don't go to kingswood....worst service ever and average food....had crab eggs benedict and the crab was straight out of can. There is a reason why the place is wide open....I am sure you newyorkers can figure out why

@toad3000:
I completely agree about never writing off an establishment on opening day...that's why, if you read the rest of what I wrote, I went back again about 2 weeks later and had the EXACT SAME EXPERIENCE. Some of the things that I had a problem with really should have no bearing on when I went...the quality of the ingredients like buns and cheese are not going to change and should have been INCREDIBLY fresh on opening day. They should never be more fresh than when I went the first time. Those were two of the biggest problems for me. Gummy buns and cheese that tasted worse than what they use at McDonalds is not going to win any points. And they were the exact same the second time, which tells me that there's no reason to expect that they'll be any different in the future.

But the other things like getting an order wrong, possibly seasoning the meat wrong and cooking it poorly...I can understand that being done on opening day. So I went back and tried again...and it was all the same. Almost exactly. Should I try again and expect it to be different? Possibly, but why when there were so many other things that I didn't like about the place. There are too many good burger places in town, why waste time going back again and again that I've already been to twice and have not enjoyed?

And my biggest complaint was the price. So, if I have now waited a couple of months and go back again, do you think the price will have dropped by 1/3 to be more in line with the quality? I'm fairly sure it won't.

But thanks for the "rocket science" comment. I think I really gave them a fair shot. I didn't just go on opening day and then bash them. I went twice, had two OK experiences, but nothing that I feel that I need to have again. After all of the hype I've read about the place, I was quite disappointed. And I was blown away by the price! Thanks for trying.

I had the salty pistachio soft serve and pistachio cake last night. I wasn't too impressed with the soft serve, but the cake was amazing (and huge)! Can't wait to try the rest. By the way, it was pretty empty between 6:30 and 8:30 last night - a great time to go!

Robyn,

Agreed very good fries, but it may very well be the most overrated burger in the country. When I still want to fix my burger "Jones" I will head over to the Shake Shack and get a couple of Shack Burgers.

I never understood the Five Guys burger madness--there are many other fast food burgers I prefer. You're right about the fries, though--awesome.

AMEN!! Their fries are THE BEST!! I have a Five Guys within walking distance of my house ... I seriously could eat their cajun fries every night!
I agree the burgers are really good, but not the best I've ever tasted.

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Robyn -

should have had the cajun fries dipped in malt vinegar!

I LOOOOOOVE 5 Guys!!! Best burger of my life there recently. Small cheeseburger with the works. Excellent fries too!

The burgers I've had in N.J. are very good. Well done, but juicy and flavorful. The fries are as good as any I've had. Maybe some franchises are better than others?