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I have lived in New York for three years now, and JG continues to be my favorite burger. I have read the lists, and tried as many as I can. And I continue to come back to their taste, the bun, and the simple goodness that comes with their sandwich. Now, as far as the service goes, I am having a hard time understanding all of the criticism. The servers are short, certainly, as they are running around trying to deal with the packed place. But they have never been rude or mean. And Bobby's friendliness and openness more than makes up for any server issues. It is always nice to walk into a restaurant and get recognized by the person taking names for tables -- and Bobby remembers faces.
(Second the comment about the chocolate cake. Wonderful!)