Question of the Day: How important is service to the meal experience?
Agree that the service needs to match the restaurant, but a "step up" can save a meal. We went to a neighborhood pub the other night and the "grouper sprecial" was anything but. The waitress brought our plates even though she told the kitchen the fish wasn't acceptable. They told her it was ok -she told them to prepare another one. My husband tasted his and it was overcooked and w/o being told, she soon returned with the freshly prepared meal. Both of our entrees were deducted from the bill, again w/o a prompt from us. She went over and above to make sure we were compensated for the incovenience. We based her tip on what the bill would have been and we will go back again - all based on her taking charge of the entire situation from the minute the she picked up the plates from the kitchen.

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