Serious Eats - seriouseats.com

No big loss! We had been Williams & Sonoma customers for years, but had a bad experience with them this past holiday season. We ordered their cannelés, which were highly rated at the time. When they arrived we found them to be burnt and inedible. After writing to let them know these were not fit for consumption, I received an email from them indicating that I was wrong and that I didn’t know what to expect regarding cannelés. I find this surprising since I enjoyed them while on business trips to France. I was not the only person to complain … there were at least six other people out of sixteen respondents who had similar comments. Companies that don’t listen to their customers deserve to go out of business