Serious Eats - seriouseats.com

He's opening another BBP in Bergen County at one of the many malls in Paramus--he said he's keeping them close to home so he can go out and check on any problems.
One thing folks are forgetting is that it's not a chef making the burgers in back--it's someone who is making not much more than minimum wage who had maybe a week's worth of training before taking the griddle. I worked in a restaurant (Farrell's--many years ago) making hamburgers and I didn't know much of anything--we were showed how it is supposed to look before you flip it over for rare, medium and well. If we made a mistake, people sent their burger back and we tried again. I doubt if they are even hiring culinary students--if anything, they're hiring former McDonald's and Burger King employees--at least they have "experience".

So sad to read this. I live out here and love his "Throwdown" episode on Burgers where he insists the burger must be medium rare.

I think the law is just a lame excuse. If chains like Outback and Boulder Creek will make me a medium rare burger everytime, there is no excuse for this nonsense.

Hopefully Mr. Flay will read this and correct. Otherwise, I'll be at the American Roadhouse a few miles down the road on Rt 25 per the NY Times review.

A couple things here:

The video on his website showed him using a chargrill? Are his burgers at BBP chargilled? First mistake.

Then, again, his video. The burgers, they gotta be handled less. They are so perfect and so smooth, and the interior SO DENSE. Meatloaf, not burgers.

Lastly, he's gotta decide if he wants a fast food joint (appearance) or a more high end place (prices) NEWYORKERS might think that 12 bucks of 1 burger, 1 fry and 1 shake is fast food, but for 99% of the country. Nope.

But mostly, I am shocked that IF he chose a chargril, what was he thinking? Maybe, MAYBE , you can make an arguement for wood or charcoal for burgers, but GAS? Griddle, griddle, griddle.

How sad that this concept doesn't seem to be working. I hope Bobby reads this and corrects the service problems before he rushes right down to Houston and opens another one. May I suggest Memorial City Mall, Bobby?