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Yelp Extorting Businesses

The whole yelp thing seemed really fun and cool to me until I joined and found they were suppressing some of my reviews. Even worse, they deceptively make you think your reviews are all still there – the deleted reviews still show up when YOU look at the particular business (when you are signed in)... so you don't know it's not showing up to others unless you check without being signed in.

Their "user support" people are no help at all. If you have a question about why your reviews aren't showing, they just refer you to their TOS, which is very vague. My deleted reviews seemed to comply with their TOS, but were still deleted.

Now I hate yelp. It's some kind of popularity club where they don't let you know REAL rules.

cooldrifft at 9:52PM on 04/01/09

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From Serious Eats

Yelp Extorting Businesses

The whole yelp thing seemed really fun and cool to me until I joined and found they were suppressing some of my reviews. Even worse, they deceptively make you think your reviews are all still there – the deleted reviews still show up when YOU look at the particular business (when you are signed in)... so you don't know it's not showing up to others unless you check without being signed in.

Their "user support" people are no help at all. If you have a question about why your reviews aren't showing, they just refer you to their TOS, which is very vague. My deleted reviews seemed to comply with their TOS, but were still deleted.

Now I hate yelp. It's some kind of popularity club where they don't let you know REAL rules.

cooldrifft at 9:52PM on 04/01/09

From Serious Eats

Yelp Extorting Businesses

I have problems with yelp too.
I am a business owner, and I must admit, I guess i am a little bit neurotic about reading my reviews. For over a year now i have been checking my reviews like once a week. I have not paid yelp ever.
I have inquired about the following things to my 'rep" (or whatever they are) and they have NEVER answered. (except for a 'cute' canned response)

The most reviews i have ever had at one time is 8, although there are many, many more positive reviews of my business that simply appear, disappear, and reappear again from cyberspace throughout the span of a few months. I am not sure why some other businesses have as many as 30 reviews or more, when i know there are SO MANY more POSITIVE reviews for my biz. that just float in and out. (some have perhaps been removed)

The negative ones, however, DO NOT MOVE. They do not disappear, as do the positive ones: they stay there. Therefore my number of stars is drastically brought DOWN by the fact that the negative ones stay!!

This smells funny to me. I would love more feedback on this issue.

vegangirl at 12:03AM on 04/05/09

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