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Without question a complete disaster. I am so glad my party figured it out and left after standing in line to get in and then trying to get some food. We only wasted 3 hours. The final insult was being told to stand in line for a refund. No way - we left.
I just got off the phone with Tim Anderson, the manager at Live nation. Nedless to say he is not having a good day. For a refund make a copy of your ticket, mail the original to:
Tim Anderson
Live Nation
1 Ampitheater Parkway
Mt. View, CA 94043
650 967-3000
Good luck!