Serious Eats - seriouseats.com

Hi Ed:
It is Andrew Schnipper. Jon and I were obviously disappointed you did not enjoy your food at our new place. We take your criticism seriously as we love serious eats and respect your knowledge and passion for great food. We have worked hard over the last 9 weeks to serve our customers the best foods possible, but obviously we failed when it came to the items you sampled. We believe we improve a little each day and will continue to do so or die trying. We take all criticism (whether a printed review or customer complaint) to heart and we are very sorry we let you down. We serve thousands of people a week who seem to enjoy us, but your review will certainly make us take a good hard look at what we are doing and try to improve where we think we can. Again, thanks for taking the time to come in and keep writing great food articles! I hope you will give us another chance in the future.