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I attempted to dine at Who's Who Burgers today in Highland Park Village. It was a horrible experience.

I ordered a burger well done. It was served pink on the inside. I told the girl working the counter it was not cooked well-done. She asked if I wanted a new burger or if I wanted them to continue to cook the first burger. I told her the first burger would be fine. The chef scraped the cheese off and put it back on the grill... Then he continuously picked it up and fingered it to check it's status. They then gave me the re-heated / finger handled burger. I returned to my table disgusted and gave the burger to my daughter.

I decided this really was not right and told the girl at the counter I wanted my money back... She went away for a moment, I assumed to get the manager but in fact she walked over to where we were sitting and took the uneaten burger away from my daughter. She simply marched over, picked it up and said, "I have to take this, your mother wants her money back." Then she gave my daughter the money back.

I am simply appalled. It truly was the most disturbing restaurant experience I have ever had. And at an eatery in Highland Park Village! These people should be ashamed of themselves!

I asked who the manager was and she handed me a business card and said he would be in on Wednesday... Their website says "having Rudy Rodriguez as General Manager, who affords and GREAT SERVICE and ATTENTION to your needs." Unfortunately Phil Romano is sadly mistaken. This restaurant fails miserably!