Returning food to a grocery store -
I have been purchasing a brand of flour tortillas for a couple years now, but lately I've noticed that they are almost always stuck together and will break if I try to separate them while they're cold. I don't know whether this is a problem created by the manufacturer or is caused by the way the store handles the tortilla packages.
I tried calling the grocery store and they suggested I bring them back and they will refund my money. This is great, but extremely inconvenient since I usually don't open a package until I'm ready to use it. At that point I want to eat them - not dig through the cupboard to find my receipt, jump in the car, and drive to the store.
I tried explaining this to the person on the phone but they didn't seem to get it. I thought that once I reported an item as defective then it was their responsibility to do more detective work - not for me to keep returning defective products.
I did offer to try buying them at another store.
So what do you do in a situation like this? Do you buy something and open it after purchase, but before leaving the store?
Actually I have considered just making my own. This last time at the store I noticed that the price had gone up quite a bit while I wasn't paying attention. I made my own years ago when we lived in Dubai and tortillas were hard to come by. But the reality is that my time is limited, I just can't make everything I eat from scratch.