What do you do when a restaurant's food is just bad?

We went to a new restaurant the other night and the food was just... bad. Nothing was improperly prepared, but nothing was good, either. Every time our waitress checked on us, we told her it was fine, because technically, nothing was WRONG. It was exactly the way the kitchen (and Sysco) intended it.

I put something on twitter, and the restaurant replied, wanting to know how to improve. I really don't know what to say -- the entire concept of the restaurant is flawed and everything is fundamentally bad. The thing is, I genuinely want them to succeed--the restaurant's in my neighborhood and the owners also own my favorite pizza place.

What should I do?

Serious Eats Newsletters

Keep up with our latest recipes, tips, techniques and where to eat!


Comments can take up to a minute to appear - please be patient!

Previewing your comment: