Freefoods NYC: the food snob
I was initially drawn to Freefoods because I am easy to fall into the "gourmet" deli / healthful / organic trap. And take a step back, their food offerings are solid, fresh, creatively thought out and well executed. However, poor service consistently sabotages my experience. I usually order Freefoods for delivery and here are a few of my top issues with the service: one, super looooooooog wait, one time it took them 1.5 hour to deliver market table/salad bar stuff (all premade) over a few blocks' area, and when i called in to inquire the sales person insisted all their foods are made to order, talk about dishonesty to customers!; two, negligence. when they run out of certain items, chances are they won't call to inform you and just skip the stuff in your order entirely; third, bad customer care. for one of my orders i specified to pick up the next day, and when i went for pick up the manager insisted my order was delivered the previous night (which of course I didn't receive) and treated me as if i was a cheat! for the $$$ you pay you'd expect at least to be treated with respect and decency, am now totally fed up with the pretentiousness of this place!
Add a comment:
Previewing your comment:
HTML Hints
Some HTML is OK: <a href="URL">link</a>, <strong>strong</strong>, <em>em</em>
Comment Guidelines
Post whatever you want, just keep it seriously about eats, seriously. We reserve the right to delete off-topic or inflammatory comments. Learn more at our Comment Policy page.
If you see something not so nice, please, report an inappropriate comment.
Start Talking!
Need a question answered? Have advice to share? Start a Talk topic now!
Sign up to get your questions answered and share advice.
4 Comments:
who needs that? forget about freefoods! i never heard of them. but i'm up here in the boonies anyway. i don't think they'll be in business too long.
pooch at 10:33PM on 10/06/09
I used to place catering/lunch orders with FreeFoods all the time pre-recession and never had anything but exceptional service. Was Michael the manager you talked to? He's super-nice and I recommend asking to speak with him if you had a bad experience.
Vegetarianka at 9:19AM on 10/07/09
FreeFoods is expensive. I went to try their ginger mango chai smoothie and it set me back over $9 for a 12 oz. cup.
http://eagle-eye-breakfast.blogspot.com/2009/08/ginger-mango-chai-smoothie.html
breakfast_fool at 11:40AM on 10/07/09
i should've clarfied i was talking abt the 52nd st location. not the 45th st one.
wenwenM at 11:57AM on 10/07/09