No jazz hands here. Just tried it today for the first time and it was disappointing. Let me first state that I love a thick handmade, almost crumbly burger. I'm not at all into fast food, so I'm not comparing to that.
The fries were dry and although they were fried, they reminded me of baked (burnt) fries. The burger patty was thin and falling apart. And I got several pieces of bone in my meat.
Has anyone else tried this place? According to the dude behind the counter they have 500 locations and they're growing, which I found astonishing.