So, here's the story. After the second time I managed to strip the plastic gears in my Kitchenaid stand mixer by kneading dough, I gave it away. I replaced it with the 1000 watt Viking after hearing they had metal gears. Got it online, set it up and started kneading dough - at "stir" speed it vibrated and the top popped up; thought it was the dough hook height - couldn't move the hook thread - Viking customer service sent one that was adjustable - still the top popped with kneading. A couple more contacts yielded instructions to send the mixer to their service department - the technician's explanation of what was occurring-"The manufacturer substituted a weaker spring in the lock mechanism and they would replace it." I suppose at that point I could have contacted the online vendor and demanded my money back but then if I got another one, it would have the same problem. I decided to treat it as one does a car that has to go back in with a "recall". I just got it back, held my breath as the mixer shook but it held itself down while the dough hook kneaded. I keep thinking about how many others are out there putting up with this, not knowing that Viking is aware of this manufacturing defect!
Advertisement will not be printed.