• Share:
  • Send to Reddit
  • Send to StumbleUpon
  • Send to Facebook
  • Send to del.icio.us
  • Send to digg

Bothered by being served "as it comes up" in restaurants?

I sure am,
You order your food from one server, and then some coplete stranger from the kitchen brings your meal to you and ask "who ordered the ____". This is done as the meals are finished so they arrive at all different times, totally destroying the ability to eat together. I drives me nuts.
Am I supposed to reward this lazy behavior with a tip? Do they think I want to be served as fast as possible (which only serves to clear the table sooner for the next poor souls) I tell you this, the tip amount drop significantly when I get this treatment.
Now granted, I don't dine at the best places in town, but I have this happen all the time in a variety of "decent" places, especially on the weekend. What a crock! What am I even tipping at all for? Should I give some person who won't take the time to help carry out all meals for my table at THE SAME time a 25% tip for refiling my ice tea obsessively. I think not. What's your view on this, and what are your biggest service gripes? Please tell.

32 Comments:

Well, food should never come out one plate at a time of course, that is just bad timing in the kitchen. That would bug me a lot if it happened often (luckily it really does not.)
As for having a different person running the food out (assuming it comes out at the same time, not plate by plate) that is called having a runner. In a busy restaurant, if runners (usually other servers or backups/alley etc.) did not pitch in to get the food out when it was ready to go and hot, and instead it sat and waited for the server to be there every time, it would often get cold/weird waiting. Not because the server was at fault, but because of simply being busy.

Naturally a server wants to take the food out themselves whenever possible, as it looks better and of course they will remember who got what dish (or have it on the sheet) and it helps a tip. However, when a place is packed, or your server is in the weeds, having help getting the food out to you the minute it is ready is a wonderful thing. No matter how much a server wants to be the one doing all the serving to make the best appearance, getting the food out right and on time (and hot/cold/unwilted/sizzling etc.) is their first concern.
Don't hold that against a busy server on a packed night.
The runner asks who had which dish rather than guess if they don't have the sheet or ticket in front of them, or just to be sure.

As for my own gripes, don't really have any. We all get frustrated with clearly bad service of course, but I have worked in the industry for many years, including serving, so I can be a little more forgiving. Barring that, after a dish or two came out in the manner you describe, or after having SO many meals served that way, I would either speak with my server or a manager, or cease patronizing that restaurant.
Better to speak up and have it fixed or bring the issue to the attention of management than fuss about it later when nothing can be done.


I doubt that it's the servers who have set this policy. If the management has decreed that this is the way things should be served, it isn't fair for you to reduce the tip -- they're only doing what they've been instructed to do. Complain to management that you don't like this type of service. If you don't give a decent tip, no one knows why, but if you explain it to management, it might actually change things.

Can't say that this has happened to us. Occasionally, if there are a lot of dishes, a second server may help carry, but I don't really recall any time where one dinner came out and there was a significant wait for another one.

On rare occasions, a differnent server has brought our food, but I wouldn't say that it's because our server is off napping. More likely, our server is busy doing something -- like taking orders from a large table -- and another server got helpful and brought our meals. I think that's a better choice than having the food be finished and waiting for our server to finish up the other table first. Or, again, maybe it's management policy that whoever is free at the moment brings the food.

I have no problem with plates coming as they're ready. Things don't always run smoothly, cut 'em some slack. How about this situation: 4 people at a table, all 4 plates are ready at once, somebody bumps somebody and 1 plate ends up on the floor. Obviously they are going to remake the plate as quickly as possible, but should the other 3 plates sit, waiting for it? And having a team of people serve is fine, the tips are likely to split to some degree anyway, why punish people for getting your food to you in a prompt, timely manner? Eating out is supposed to fun and a pleasure, don't get wound up, enjoy dinner.

I have no problem with runners bringing the food. In my experience, they happen with large orders or when a restaurant is really busy, and a little slack has got to be cut.

On the other hand, I really hate when all the dishes are brought out at different times. It's usually that one person who has to wait, and the other diners feel a little weird eating and have to be cajoled by the diner without a plate to do so, then the person who finally gets their dish has to rush through the meal. I would like to think that, as @beersnob says, that the cause for this is usually something like a broken plate, but I go out to eat a lot, and at lunch, with co-workers, I'd say this happens at least a third of the time, and with groups, maybe 75 percent. That's an awful lot of clumsy waiters. I tend to think it's restaurant policy so that too much stuff isn't taking up holding space, but it really, really bothers me. Sometimes, I'm sure it's the waiter. Just last week I was at an Irish pub with 3 other people. Three dishes came out. None of them were mine. My simple little bacon cheddar cheeseburger and fries. Fifteen minutes passed. Then twenty. My burger came out. Cold. I couldn't send it back to be redone as there was no time. I very nicely told the waiter that I didn't want it and would not pay for it, and grabbed a salad from the deli on my way back to work.

Complain, complain.

I think the problem here is that you are not understanding how many of these restaurants work, and in turn are deciding your plate of hot food coming out before the person next to you makes your server lazy.

However, this is not the case. Sometimes food comes up before other food. You order pasta and someone orders pizza and a restaurants is busy, they're going to try and get everything out as soon as possible. The servers bringing out your food have a manager breathing down their necks most likely yelling things about the hot food getting cold. They are not doing this to get you out of a restaurant sooner, they are doing it because they know if you get cold food you're going to have a hissy fit

People who work in restaurants do not have magic powers, they are people too.

Maybe in the future if you're so concerned about food coming out at the same time you should pay the extra money to eat somewhere where the focus is more on getting the food out.

Yeah, I served for three years and made really good money. I guess that means I was a good server. We always tried to get the food out all at once, but like everyone mentioned, we don't want food to get cold. I worked at a restaurant which was ALWAYS packed... at least an hour long wait on a weekend evening. We do what we can... but, when I have 6 tables of 4 (and sometimes I would have more 2 tops thrown in there during football season...), I COULDN'T run my own food. And, yes, we had food runners. No one seemed to mind. Everyone understood that I was busy. And, sometimes I've have 3 parties of 12 or so. There was no way I could run their food. Somedays I would have 13 tables in my section-- the entire bar minus the bar top. People didnt just sit in our lounge to drink... they wanted to eat, too. It was tough.

We, as servers/cocktails/bartenders, tipped out to our food runners at the end of the night. A percentage of however much food we sold.

Trust me, we'd like to be able to run your food. I always asked to be able to run my own, but sometimes you can't. It just won't happen.

Oh, and PS. If your food comes out separately, servers have nothing to do with it. It's up to the person expediting during service to decide when food goes out.

(And, we also tipped them out at the end of the night... you see... we don't make all the tips that you give us... we had to tip out to food runners, bussers, and an expo... keep that in mind next time you deduct from a server. Sometimes I would tip out an extra 40 bucks in one shift to the people who helped me make the money I made...)

Honestly,
I know that this is a policy issue, but I don't really care to hear all the excuses from a group of previous/current restraunt employees. The food should come out together, and great emphasis sholud be put into assuring this. Nobody should have to sit awkwardly with a plate of food in front of them whilst waiting for the rest of the orders to come out. That is not acceptable.
Believe me when I say that I tip WELL and always have. Also, I complain to the management when I'm not satisfied.
The problem does not lie with me, it lies with the restraunts around my area. The trend is all about getting people in and out asap, not about ser vice. The servers realize this and, more often than not, this effects their peformance. I'm not talking about load, kid filled, 8 dollar burger places with a bird as their mascot, I EXPECT crappy service at those places (which is still wrong). This policy is spreading rapidly in my area, and I seen it in some NICE places.
You can't tell me I should be understanding when my wife and are are dining at 60-70 dollars a plate and the food is brought out seperately by a runner 5-10 minutes apart. Ridiculous
No I refuse to accept this trend, it is ruining the dining experience.
I would really like to see a response to this by someone who is not and has never been a restraunt employee. An unbiased opion, in other words.

"I don't really care to hear all the excuses from a group of previous/current restraunt employees ... That is not acceptable ... I would really like to see a response to this by someone who is not and has never been a restraunt employee. An unbiased opion, in other words."

Why do you not care about these opinions? You want it your way and there's no discussion otherwise? How high-falutin' is that?

Like it or not, these opinions matter. You want change across the entire industry. It's not going to happen. If you can't put yourself if the shoes of the people who have been there and don't like this "treatment", then either start your own "restraunt" or stay home.

This thread is rather self-centered. Yeah, maybe I'm crotchety about this but this ain't no Burger King. Reality is reality. You just need to deal with it. Mainly it's really the food that matters. If that sucks, your demands on service will never help the situation about the food.

Welcome to Serious Eats, whatseatingme. I want my mommy.

That was my question meg3j - I always wondered if they received tips as well since I was leaving a big tip for being "served" and technically the original waiter was not doing that.

As long as it is shared equally, I guess I don't care who brings my food, but sometimes the way it is presented, I almost feel like i'm a bother to the original waiter, especially when I need something when the plate is delivered - I don't feel comfortable asking the "runner" to do something that I feel should be the waiters job.

Does that make sense?!

Separate entree arrival is annoying. I don't think I've waited more than 10 minutes, and I never eat my dish despite the encouragement to do so. Then again, I was raised to wait for other people's food or for them to arrive back at the table to start eating. It actually irritates my husband more that I'm not eating.

Most restaurants ask me if something is wrong with my untouched dish. When I tell them I'm just waiting for [person]'s dish to arrive, they rush off to the kitchen to check, and oddly, the dish comes right out. Ironically, this conversation never happens when there are loads of onions and cilantro on my dish, after succinctly specifying their exclusion.

I don't care if someone else gives me my food, as long as it's the right dish, they aren't coughing on it (happened), or if it's touching their skin/hair (happened). Yuck.

I was at a restaurant where I was told I had to eat the wrong dish delivered to me. The manager refused to have it sent back. Plus, I had to pay for it or they'd call the cops. Of course, we didn't eat our food, threw the money at them, and walked out. There's more to the story that I've explained a while ago, so I'll leave it off...

To me, a good server (any customer service professional), regardless of the class of restaurant, will update you on the status of your meal (whatever service), esp. when a delay is anticipated.

It's the lack of communication that makes me perturbed when there's something abnormal going on, not obvious like seeing flames coming from the kitchen or a packed house. I've wondered if the server/order fell off the face of the Earth. Did they have to run down the street to buy the ingredients (happened once)? Where has my server disappeared to for the past 45 minutes? What is going on? We've had incidents where the order was not placed, as well as the meal given to another diner.

I feel it's the (skilled) kitchen's job to juggle the cooking so the meals come out w/in an acceptable time frame, just as it's the server's job to appropriately time visits, checks, etc.; just as it's my job to prioritize which patients need to be contacted first or placed on the back burner. If something strange happens, the diner should be made aware of the mishap. The cook burnt the dish so he's making a new one for you -- the diner will probably say "thank you."

Last night, we went to Famous Dave's, an inexpensive BBQ joint w/ awesome food. All I wanted was a soup and salad. We got a server that would not answer my questions directly. Example:
Me: Does the salad have onions?
Server: What kind of dressing do you want?
Me: Uh, ranch.
Server: The salad has lettuce, tomatoes, cucumbers, bacon, red cabbage, and egg.
Me: Ah, good - no onions. Thanks.

I asked a few questions that were answered in a similar manner, which made my eye twitch. Even my husband sat there perplexed.

The redeeming part about her service was that, even as PACKED as this place was, she updated us on our dishes. There was an (undetected by us) delay in the appetizer, so she apologized and explained that she felt that the flatbread came out too charred so she sent it back to have it redone. The drink refill service (water and iced tea) was spot on, she checked on us a couple times, and the check arrived in a timely manner.

I pay for our meals and decide the tip unless my husband chimes in when he's upset about something. The odd Q&A was overshadowed by her actions, so I gave her a $15 tip on a $35 meal.

I have a feeling that some people haven't grasped the concept that sincere sounding apologies are FREE to give in customer service. Most people lower it a notch when there is an apology given versus facing someone copping an attitude and being almighty/right all the time. The latter just puts the customer on the defensive; as a result, the employee instigates an incident where one may have been avoided.

Totally. And, if I ever run someone elses food, then I always ask the table if they need anything else. It's all about helping other people out. And, if I didn't have the time to get it, I told the table's server. That's usually what food runners do anyways. But, we had great food runners.. they would always ask the table if they needed anything. They weren't there to take our job... they were there to help when we couldn't get around to it. We ran food WITH them. You would never walk into the kitchen without taking something out with you. It just doesn't work like that.

But, yeah, we tipped everyone out. We didn't really care b/c we knew without them, we wouldn't have made that $300 that day. That's how much I used to make on a Saturday... Guess all those "excuses" of mine worked.

And, let me just say, we (as servers) hated when our food went out separately. HATED it. We also didn't like when anyone else ran our food. We wanted to take a last look at it to make sure it was right before going out to the table... But, sometimes we couldn't do that and that's just how it went. We didn't control it-- ("excuse" coming...) our expo did since they were controlling service.

I'd like to think I have a pretty good view on this whole thing since I've been a bartender, a cocktail server, a cook, a host, a server, a dishwasher, an expo, AND a guest. I think I have a pretty well rounded view/opinion on this seeing as how I've been on both sides of the line.

I once went to brunch with some family friends after church (8 people). Two of us ordered the same egg dish, with almost identical sides. Well, everyone's order came except mine. We waited. And waited. After 20 minutes we went looking for the waitress, who went to check on the order. 15 more minutes later, she came back and said it would be out "soon." It took another 15 minutes, and a manager, before my food finally came out. The restaurant was not that busy.

At least I got my food for free.

I understand that it's hard to get all of the dishes out at the 'exact same time,' if one is say, eggs, and the other a casserole. However, it does feel weird to be served, and then the dilemma of having to 'wait' for the other person (s), or, if you are a slow eater, to be eating while everyone else is clearly in a hurry to get up and leave, especially if you haven't ordered dessert.

Appetizers coming at different times are actually cool, so everyone has time to pick and digest, but main courses are awkward, not just in terms of food, but socially.

It would never occur to me to blame the server, though, I would tend to blame the cook more for poor time coordination skills.

@whatseatingme: Your attempt at a Jeffery Steingarten persona fails. He's reasonable.

obviously you've never been a server

There's a difference between reasons and excuses. The people here who have been in the restaurant business are giving you valid reasons why you shouldn't assume your server is being lazy.

If you didn't want to know the inside workings of why this might be happening, and you just want to vent with like-minded souls, that's fine too. You may, however, be picking the wrong target to vent about. A lot of people have been servers at various points in their lives, so when you assume they're simply being lazy and unworthy of your tip, it probably touches a lot of nerves.

If this service is totally unacceptable to you, I think the only reasonable answer is to not go back to places that serve like this. Frankly, I don't think a lot of people share this gripe of yours, or it wouldn't be so common where you live. From a diner's point of view, my priority when choosing a restaurant isn't the dishes coming out together. Although, to be fair, I can't recall the last time they didn't arrive at the same time.

"I drives me nuts." Sounds about right. If it makes you unhappy, just tip less and don't eat there again. Or feel free to continue frustrating yourself.

I have no problem with people starting to eat without me if the plates come at different times. I also have no problem waiting until other people get their plates. It's not like the food gets that cold. It sits and waits at your table or it sits in the kitchen (which may be warmer, but it really isn't that big of a difference). Who cares if serving as plates are ready gets more people through? I'm sure the people waiting in line appreciate it. If you want to spend more time, eat slower or just sit there. It's not that hard to get around.

Really, I'd much rather not have my drink run out.

I agree with dbcurrie. All of her points are valid. If you really dislike the way the service runs, you might phone and ask to speak to a manager during a slow time regarding their policy on service or write a letter with your complaint. If there aren't any restaurants in the area that meet your expectations of service perhaps you should seek out a personal chef to meet your needs a few times a week. That all being said, a friend of mine once said to a persnicketty dining companion, "Yeah, I like good food and good service and don't mind paying for it. But in the end, high brow or low, it all makes a turd."

I don't mind having a runner bring out my food, or having food come at different times within reason. (It depends on who I am with as to whether we wait for our meals to arrive or if whoever gets their meal first is allowed to eat right away.) I've actually seen some high end restaurants have food runners or multiple people bring the dishes to the table.

My main complaint is some restaurants won't give me a glass of water, after I politely ask for one. Sometimes, I have to ask for it 3 or 4 times before I get it. However, if I order pop or something with alcohol I get it almost immediately.

Sorry,
I can be sort of a pitbull on crack at times.
Call me crazy, but I go out to dine, not just stuff my face. To me, service is a key ingredient to the dining experience.
I am definately serious about my eats, which is what attracted me to this site, but I really have never heard of Jeffery Stiengarten.

I definitely do prefer to have everyone at the table's food served at the same time. I feel this way because I was trained to BY THE RESTAURANT INDUSTRY - 30 years of eating in restaurants all the food came at once. It's just the last half decade or so that I've found restaurants doing the staggered service thing. Go ahead, call me a gustatory ludite, but I grew up with the food all coming at once, and that's the way I like it. Plus, basic table ettiquette calls for waiting for everyone to be served before anyone starts eating. A runner different from the actual "waiter" doesn't bother me at all though.

That said, the extent of my vehemence on this topic is to just not continue eating at places (ahem, Outback, ahem) where it's an issue.

@whatseatingme - If you don't know Jeffrey Steingarten, you don't watch Iron Chef (Food Network). He frequently acts as a member of a 3-judge panel @ the show. Some viewers find his critiques well-founded, but he's also been known to disagree disagreeably w/ other panel judges during the show. (His background includes being a lawyer as well as a food critic and book writer.)

Regarding the problem you cite, why not tell the waiter that you'd appreciate having all of the orders timed to be served together?

There is one time I can think of where it is absolutely appropriate to bring out one dish at a time... and that has more to do with carrying issues.... if you are bringing out hot plates (especially the kind that are still sizzling on a pan, like fajitas) and can only safely carry one at a time, then by all means.

The thing that annoys me is serving appetizers with the dinner.

Huh, I never really thought about this. I guess this doesn't bother me. The only thing that I get pissed off is when a server has a attitude that sucks and that is usually a very rare occastion, (knock on wood).

AliceBlue,
Roger that with the subtle Outback comment. Love their food, don't love their service.
I don't know if they offer this in all areas, but the Outback near me has take-away service. 5 of us ordered dinner from the Outback take-away a few saturdays ago. They informed us it would be done in (I believe this is right) 25 minutes. We were about that far away from the restraunt, so we left almost immediately. When we arrived, we pulled into one of the three parking spots reserved for take-away, walked in a seperate entrance just for the take-away service, and the food was waiting for us. The orders were all correct, and the food was as good as usual. If they can create and package all that food in such a short time, why can't they make a better effort with inside orders?
Anyway, we didn't have to deal with the notoriuosly bad service, and everthing was wonderful. I recommend trying it!

Okay, so I went to lunch today with one person. We ordered the exact same thing. His food arrived (I timed it) 17 minutes later than mine. See, that's the thing - there often appears to be no rhyme nor reason for it. It was the same meal. Exactly. The restaurant wasn't particularly busy. While I'm not crazy about food coming out at different times, I DO get that some things take longer, some things take less; that it's really hard to do large groups at the same time. Really, I don't like it, but I get it.

But this? Honestly, I think that standards are being lowered at a remarkable rate. This was not a Denny's. This was not a diner (which BTW, diners usually, in my experience, manage to get everything out at the same time. Short order cooks are the unsung heroes of the restaurant world.) This was a restaurant that cost the two of us, with no soft drinks, wine or dessert, $42 bucks each. And I'm sorry, but that's ridiculous The food was good, but I would never go back there. I wonder, is it just because I'm midtown during lunch so they think they can get away with it? If I go to Smith & Wollensky, or Nino's, the food comes out at the same time. And yes, I could only go there, but frankly, I can't afford it. And why should I have to? I'm old enough to know it did not used to be this way. It gets worse and worse every year. We accept it, they do it more. We continue accepting it , they continue to lower the service.

Chisai,
That was my point exactly! Maybe if I would have conveyed it a bit more like you did, I would not have angered so many at first.
Bad service is definitely on the rise around here. One would think that in this present economy nonessential businesses would be on their best behavior.

@whatseatingme - Based on the comments I read, it sounds like most of the former restaurant employees were actually agreeing that all of the dishes should be brought out together...however, that decision isn't up to them. They even said that, as servers, they'd prefer to bring the food to the table themselves, too. Also not always possible, and not up to them. So, it seems that the appropriate response (as suggested by other commenters) is very obvious: Complain loudly to the management. That's all.

My feeling about the whole thing is if you are dining with a small group, a restaurant should do the best they can to get the food out together. It is very awkward with only two people at the table if one is waiting. With a large group i don't think people should both waiting for each other and just go ahead and eat, plus it is probably harder to get out a 12-top than a 4-top together.

Add a comment:

Comments can take up to a minute to appear - please be patient!

Previewing your comment:

 

HTML Hints

Some HTML is OK: <a href="URL">link</a>, <strong>strong</strong>, <em>em</em>

Comment Guidelines

Post whatever you want, just keep it seriously about eats, seriously. We reserve the right to delete off-topic or inflammatory comments. Learn more at our Comment Policy page.

If you see something not so nice, please, report an inappropriate comment.

Start Talking!

Need a question answered? Have advice to share? Start a Talk topic now!

Sign up to start a talk topic

Sign up to get your questions answered and share advice.