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Chain Restaurants (not fast food)

They get bashed a lot in the media and even here at SE, but I'm wondering if there are any you frequent and why - because the food is good, or reasonable, convenient, family friendly, or truly outstanding?

Any horror stories?

Tell us about your chain experiences and where they're located - if not national.

51 Comments:

@PerkyMac: Whenever we write a blog post about chains, our goal isn't to bash. That's not our style.* When we do write something negative, we try to back up what we say. Just this week, I'd point out that all the Ruby Tuesday stuff we talked about bashed the marketing campaign and not the chain itself (and I even favorably reviewed its burgers). I really don't like reflexive corporate/chain bashing, so I try to watch out for in anything we publish to the blog portion of SE.

*My one exception might be pizza chains, which, as a pizza freak, I cannot resist sticking it to. :-/

@Adam ~ did you notice the BUT? I'm asking if there are any that people frequent and why. I'm interested in learning if there are chains that I might want to try. They are in business because a lot of people eat there. Do Serious Eaters? I'd like to know. And horror stories are interesting, too. I don't consider this a negative question or post, and I'm quite surprised that you would chastise me. I guess others will give their opinion if you don't remove the post and I can live with the results, either way. I am curious about the chains and hope that there are some great ones out there.

@Adam ~ So, you are saying steak freaks can't take that same position???

@Perk~ DH and I only go to Morton's for chain restaurants. I get a real thrill when I go there. I won't eat at any other chain. I love their steakhouse side dishes! I generally cook a wicked good steak at home, but they have never let me down when I make it totally clear it needs to be Pittsburgh Rare! I also should add, we only go there when it is a special occasion.

@Izatryt: No. I'm saying that when we blog about chains here, I try to keep an even keel on how we approach it. Because there are some good chains and we don't want to reflexively dismiss them all. I generally have a dim view of chain pizza, but when one of the biggies gets something right, I give them credit—like Pizza Hut's Pizza Mia. Or Ruby Tuesday and its burger. I guess what I'm saying is that I try to keep a lid on any truly reflexive chain dissing. There's nothing more tired than reading those types of gripes. Anyway, to get back to PerkyMac's topic, I like Red Robin, but I'm not sure if that's considered a "fast food" chain by Perky's definition.

I'd probably opt for the local Ruth's Chris over the local Morton's, but YMMV. I have had wretched meals at P.F. Chang's, Fleming's (same ownership, I found out later, as Chang's), and the Cheesecake Factory. And let's not even go there when it comes to Olive Garden, Denny's and IHOP. When travelling, about the only chain sign I look for is Popeye's.

I'm a huge fan of Berryhill Baja Grill here in Austin, but they may only be in Texas. Its a chain that serves legitimately awesome tacos, enchiladas and has an amazing salsa bar. And I know my Mexican Food!! Plus Tuesday nights is Ladies Night.....$2 Margaritas!!

Should follow that up with a chain food horror story-----went to a Chili's about a year ago because it was late and convenient. We had CRICKETS in our food and under our table, and after politely giving a head's up to the waitress, she offered to give us a free dessert. Still get the goosebumps.

Oh, yeah. And I remember Ed Levine wrote a bit about this, with a lot of comment action: The Best Chain Restaurants. And this, too: Man Bites Dog: A Serious Critic Reviews a Chain Restaurant.

@lemons ~ Our Ruth's Chris restaurants here in the Philadelphia area are not so good. The Proprietor has also opened a signature restaurant in New Hope and I won't go there either. I had a great dinner at Ruth's Chris on vacation in Palm Beach.

@nichole ~ I would LOVE me a $2 Margarita. Went out for girl's night last weekend and those bad boys were $10!!

@isatryt---it's actually a good marg too! Has yummy tequila and not too tart!

For chain restaurant's, I've enjoyed consistently good food at Legal Seafoods various branches.

Question - At what point does a restaurant go from having more than one location to being a chain?

@lemons--correction, PF Changs and Flemings are not owned by the same company. Several years ago OSI, purchased Flemings, but not PFChangs. About a year ago, Flemings privatized.

I think there seems to be a tendency to dismissively dump all chain restaurants into one category as being inferior to non-chain restaurants.
While I'm a huge supporter of the independent restaurant owner, I enjoy several chain concepts. OK, they are mostly higher end steak houses or seafood restaurants with dedicated wine programs like Flemings, RC, Mortons, Capital Grill, The Palm... OceanAire, McCormick&Schmicks, and at a lower price point BoneFish. I go to restaurants with good or better wine lists, professional service, where I can have a leisurely dinner.

It might seem odd, but I don't go to the PFChangs or the Cheesecake Factories after the first couple of visits...too many screaming kids, too many unbussed tables, too many sticky spots on the bar top, too many "kids" working the floor. Maybe when I have screaming kids of my own, but then again the food isn't that healthy, so maybe not even then.


With the celebrity chefs rarely in their multiple locations' kitchens, aren't they in essence running chains?

@Perky -- I don't think Adam was chastising you so much as giving an explanation of the SE editorial position with the bonus side effect of giving everyone a heads-up -- baseless bashing likely won't get posted.

@itzaryt -- I think Adam was being sarcastic with the pizza exception.

Face it -- there are some topics that seem to always turn into a game of merciless bashing and one-upping the previous snarky remark e.g. any thread about everyone's favorite culinary broadcaster and any discussion of their favorite (tongue firmly in cheek here) blonde hostess.

And frankly, it does get tiresome.

As for chains -- Friendly's Restaurant, but they seemed to be disappearing at an alarming rate last time I was back home. We would go there every time we went home for a visit - mainly for dessert. Not because the food is great -- it's just average burgers and such -- but the Reeses Pieces Sundae's are my husband's favorite :-)

Taco Cabana ( I think?) in Texas is good - it's a Mexican owned/originated so the food is actual, good food, not taco-bell-style non-food.

Flemmings - one of the best steaks I've ever eaten, and I'm a steak person (despite backing off of eating red meat very often these days). I've been to one in north Dallas and one in Scottsdale, both were awesome.

McCormick and Schmick's - higher-end than most 'chains', seafood restaurant with enough variety that I can force my father to try my seared rare ahi across the table from my grandfather as he eats his meatloaf dinner. only been to the Pittsburgh location.

Five Guys burgers - I live in Northern Arizona now, and everyone pines over our regional neighbors to the south and west for having In-n-out ... but Five Guys (a DC-based chain that hasn't strayed to far from the east coast from what I know) blows In-n-Out so far out of the water it's not even funny. Fantastic quality burgers with a near endless list of free toppings. And don't EVEN get me started on the fries. So good.

And it's not a chain, but the big Burrito group in Pittsburgh has a slew of consistently awesome restaurants of varying ethnic cuisines and atmospheres. For anyone in the area at any point for any reason: mad Mex (lowest on that food chain), Kaya (Carribean), Soba (pan Asian), Casbah (mediterranean, to die for), Umi (one of the best sushi places I've ever been to), and Eleven (upscale contemporary American fare).

ooh, almost forgot one of my newer favorites:

Oregano's. It's an Arizona pizza bistro that is just really, really good. The atmosphere is a little gaudy for my personal taste, but the food is worth it and I often even just avoid it by ordering take out (especially since it gets really crowded).

@kjgibson ~ We are all sarcastic and lighthearted! The great thing about this site is the ability to post your opinions and read only those opinions you choose, and disregard those you find tiresome, No?

Panera Bread has okay soup, and the stores smell really good.

I go to Panera when there is no other options. What I really hate most about the Olive Garden, besides the food, is the fact where I live in Central NJ there are literally a zillon great Italian places, one of which is cheap, run by Neapolitan immigrants but just because it is in an unprepossessing strip mall, my family insists on going to the Olive Garden. And oh, yeah, when I went out with them in NYC they kept saying wistfully how 'you can get bigger portions and cheaper at the Olive Garden.'

Re: Friendly's--I used to go sometimes with friends (ha) in high school. I'd get the smaller Reeces peanut butter cup sundae, but I remember the Reeces Pieces and Snicker Sundaes were so huge that the tall, skinny girls would bet some of the football playing guys that they could finish them and engage in eating contests.

Ruth Chris, Fleming, Morton's? For a treat (to me $80+ per person for one meal is an occasional treat, not the norm), Shula's is my steak pick for a chain. For fish/seafood, one of the Chuck Muer restaurants.

Usually I go to more modest restaurants. The chain I go to the most (probably three/four times a year) is Macaroni Grill. Although it is fast food, I also enjoy going to Baja Fresh for lunch a couple times a month.

From time to time, I like going to McDonald's and eating a couple of cheeseburgers with an order of fries. Yes fries, and I used to live in Brussels. MacD's fries are the best of the US chains, IMO.

I second joyyy's recommendation of Taco Cabana, and raise Taco Tote, for Texas. Both strive to be more than chain MEX joints. But because I'm on the border, neither is as good as a hole-in-the-wall, formica-table-top dive joint.

In El Paso, Texas, there are "local chains" that are tasty. For Mexican food, Carnitas Queretara serves up good pork dishes, which are a rarity in beef-dominant Chihuahua and Sonora states; Ciro's is all over town and uses the same menu card (but with enough variations from place to place to generate enthusiastic discussion by locals).

@GolfGirl--I was just in Fleming's and they are offering a Price Fixe menu this summer and basically you get a three course meal for about $35. Obviously at that price you're not getting the bone in ribeye. I just stopped in for a drink with some friends and we ended up having dinner. We all ordered something different and it was a ton of food! I'm not a fan of salmon, but one of my friends ordered it off the price fixe menu and it was really really good.

@ TikPundit - Taco Tote is what I was going for, but I know they are of similar goodness. Any rec's for east El Paso specifically?

While I do doubt their freshness guarantees, Red Lobster has never let my family or me down! I DO recommended THIS chain restaurant. The food is never disappointing and other than the fact that there is normally a wait at our local "RL-" the service is very nice. I also love their website which features recipes and nutritional information. I've also loved their calamari since I was 4!!

I really like Panera/Atlanta Bread Company/Boudin (I lump them together because their menus are very close, and all have generally good quality and products). As for Mexican food chains, Rubio's fish tacos are the best.

When you live in small town Ohio a lot of times chains are what's available. I don't really care for all the bashing people do about them either because I don't live in, or even near, a city with thousands of places to choose from. I can't say I'd choose a chain over other places IF I had the option, but we don't.

I'm progressively ill, sometimes I can only get out of the house for some lunch and a movie with my dad once a week, and most movie theaters are around chain restaurants, so it's an issue of convenience.

I do happen to like Cheesecake Factory (I only ever get their Pasta Da Vinci), PF Changs, Red Robin, and Maggiano's. I love Hoggy's BBQ and Quaker Steak and Lube. I've had good experiences and a few bad ones.

I've been lucky before I got this ill to eat at some pretty incredible restaurants around the world, and think that most of the joy of eating out at this time in my life comes more from the company, and not so much the food anyway. If I were healthier, and able to live elsewhere, maybe I'd feel different about chains.

The Other loves the Firecracker Chicken wraps from Longhorn; so much so that nearly every special occasion is celebrated there. I like Longhorn just fine. Most of them that I've been to can cook and season a steak correctly, and, really, that's all I want out of a steakhouse.

Personally, I travel a few times a month, so I eat at chains pretty frequently. I like Cracker Barrel, because it's one of the few chains I know of that is almost completely MSG free (Steak and Shake being the other). I wish they offered a little more in the realm of fresh vegetables than iceberg salads, but I grew up in the South, and thus, used to overcooked veggies.

My husband and I were going to Red Robin and Cheesecake Factory 10+ years ago in L.A. They sucked then, and they absolutely suck now.

Daphne's used to be a place to get an okay in-a-pinch Greek Salad. Then they hired a fast food CEO who, in the Customer Newsletter, said his goal for the company was to make it mega rich. Stunningly, his goals didn't include making great food or providing excellent customer service. After that, their salads deteriorated, and so did my support.

For the sake of money and convenience, we once tried returning to our fast food tastes of years ago. We stopped almost immediately because our bodies wouldn't tolerate that level of bad food anymore!

That said, In-n-Out in a pinch, and Jamba Juice on any sweltering day!

Well, when you live in a rural area, chains are generally what you get when you want to take the kids out someplace that's not a bar with a fish fry. :-) Our number one criteria is family friendly, since we never go out to eat without kids. If the kids don't like it, we won't be back. Our favorite place to go when traveling, because our kids always eat well there is Ruby Tuesday's. For breakfasts if there is a Cracker Barrel nearby when traveling, that's our go-to spot.

Locally we've been known to hit up Red Robin for burgers, and more recently discovered that Old Chicago has great pizza. Again though, here in the sticks, there is no such thing as great pizza- the choice is Pizza Hut or Dominos, so to find a restaurant with great deep dish pizza is nice. How I define great is that the vegetables taste like vegetables, the sauce tastes fresh and tomatoey, and the cheese does not taste like it just came off the back of a Sysco truck- as is the case at most pizza places around here.


cheesecake factory. there's something for everyone. the food is fairly consistently delicious. the prices are pretty good. in fact, i took my mom and aunt there yesterday as a reward for coming wedding dress shopping with me. that said, i don't go often because they don't exist in canada.

about the only chain i will eat at is Atlanta Bread, not because the quality is so great but because its possible to get a reasonable sized portion, they offer a 1/2 sandwich with soup or salad and as long as you request thinly sliced bread, it's pretty good. on a side note, I got all excited that we finally got a PF Chang's in the area, hey its Alabama bbq we've got, good chinese no, anyway it took 3 days to get a reservation that wasn't at 9pm. when SO and I finally went I was heartbroken, the app was wonderful a light tasty crab wanton with truly huge chunks of fresh crab. However the meal went down hill fast when they served the soup, i always order egg drop soup the first time in a chinese rest. cause i figure its one of the simplest things to prepare and gives you an idea of what the rest of the meal will be like. My egg drop soup, which should have been a lovely golden color was GRAY! I kid you not! it quite litterally tasted like someone ran a chicken through a pan of dirty dish water then heated it and thickened it with cornstarch. NEVER AGAIN!

I would consider Taco Cabana fast food, and while I used to be a fan, I've had some crappy food from there over the past couple of visits and so I don't plan to go back. The best Mexican-style chain IMO is Pollo Regio, which has the most delicious charcoal-grilled chicken served with corn tortillas and some amazing salsas (the green one is evil), grilled onion, and lime. But I would still put that in the fast-food category, since you're lucky if you can even sit on the premises.

For restaurant with waitstaff etc., I am partial to Willie's Ice House, Fuddrucker's if I don't mind a truly loud kid-addled burger, Pappadeux's, Macaroni Grill, and yeah, Chili's. I like the wings and fried pickles at Plucker's, but that's mostly an Austin-based chain (and Willie's is similarly Houston-focused). When I lived in New York, I relied many times on Ollie's for Anglo-Chinese at a price I could afford, and the portions fed me for days.

Pappadeux's might be one of my favorite places to eat of all time.

i love le pain quotidien. they seem to be taking over new york, though.

here in central pa i wish we had baja fresh! closest is 2 hrs away!!!! otherwise-we do carrabba's-cause it's 30 seconds from our house and can do kids or no kids.

I like Longhorn because of their consistency, they accommodate requests, and their service is generally above average, especially for the price. They don't add salt or butter to my food, and I get my steak as rare as they can legally cook (or not cook?) it -- not Kansas rare.

Blue Canyon is a great place because their food is fun and delicious, and it's comfortable. They also accommodate serving size with the # of people in the party.

The main issue I have with a lot of chain restaurants is with boring dishes and lack of consistent QC, e.g., sub-par ingredients, poor control of doneness. Another layer is service and atmosphere.

This is why I refuse to go to Bennigan's (lol), Cheesecake Factory, TGI Friday's, Chili's, Macaroni Grill, PF Chang's, Brio, Abuelo, Buca di Beppo, and a host of other similar places.

Chili's food was mediocre, but what made me definitely not want to return after eating their twice ~8 years ago, was because they charged me ~$10 more that what I signed off on. I always shred my receipts, especially dinner receipts, when I get home so I don't have scraps of paper all over the place.

At Abuelo, my husband had a food stained cloth napkin. Not merely discoloration, but chunks of dried refried beans inside his napkin after he unrolled his utensils. Of course, he asked for another. When he unrolled the next napkin for his utensils, there was dried salsa caked into the napkins. He asked for a third napkin. The server was getting visibly ticked off and haphazardly dropped it off on the table and grabbed the salsa encrusted napkin/utensils away. When he unrolled his 3rd set, it was discolored with yellow splotches, but he was so fed up, that he kept the napkin. No apologies by the staff. It was the first and last time we we've gone there.

All of the Bennigan's here in PA are closed. Wonder why???????

@ joyy: I don't really know the East Side as I'm in the Upper Valley. I have heard there is a good restaurant near the Socorro mission... you can't miss it if you're going to the mission, as it looks like an adobe house and is well-advertised. Sorry I don't know more.

"The main issue I have with a lot of chain restaurants is with boring dishes and lack of consistent QC, e.g., sub-par ingredients, poor control of doneness. Another layer is service and atmosphere."

Those are the main issues I have with restaurants.

I've been once to each of the following:

*Cheesecake factory - hated it! It felt like er, a factory. Too many people, too much noise, way too much stuff on the menu. But the cheesecake I had was excellent;

*Ruby Tuesday's - was daft enough to order crabcakes, won't go there again;

*TGI Friday's - same as Ruby Tuesday's, but again, I had a very good cheesecake there. Still not enough to make me want to come back.

The one chain restaurant that I do like is Charlie Brown's. I love their salad bar (much better than Ruby Tuesday's) and they have a nice menu, I can always find something to my liking there. the service is usually excellent, too.

We also like Joshua Huddy's, which used to be a part of Ground Round chain and still has pretty much the same menu. Their wings are good, as well as their kebabs, and my Other Half loves their burgers.

We have an Atlanta Bread Company shop right next to us (a 5-minute walk away), and their bread is excellent, but I've never eaten there, most likely because I can always have a "soup & sandwich" combo at home and it seems silly to specifically go there for it. However, if I ever need to have a lunch out and come across their shop someplace else, I'm more than willing to give them a try.

@izzy--re: Bennigan's closings, they are in bankruptcy.

@wookie ~ I am very aware of that. Again, the question of why was a tad sarcastic on my part. If it was a quality chain restaurant, they wouldn't have gone bankrupt, IMO.

I love Carraba's! Serious Italian comfort food. I love Cheesecake Factory for the lettuce wraps. I love the Pappas Restaurants for the awesome food and service! It is hard to beat Del Friscos for steak.

Coming from a suburban mid west background, I lived on chain restaurants!! Red Lobster was a favorite and in college, Bennigans became my best friend (the reuben sandwich and brownie bottom pie used to make my day)

Now that I'm in Philly, I try not to go to chains, there's so many other places I could go! But, I love Corner Bakery and Au Bon Pain for lunch!!

Macky Perk - There's a huge difference between places like Denny's and Carrabba's. I'm with you in that if I've been served a great meal, I don't care what the storefront says. I'm Italian and I have never had a bad meal at Carrabba's. I know it's a chain but it's about the most dependable dine-out Italian food at a moderate price. Sure, you can go to a high end place and shell out top dollar but I'm not always in the mood to do that. Sometimes I simply want an order of Rigatoni Martino (which will feed me for 2 days).

Even places like Bob Evans have redeeming dishes on their menus. My favorite BE dish is pot roast hash. OMG. It's a stick to your ribs breakfast and the pot roast is Heavenly.

I think part of the attraction of chain restaurants like Chili's and Ruby Tuesday's is that they are consistent - for better or worse. You know what you're going to get whether you enter one in Gotham City or Pig's Knuckle, Arkansas. They're risk free in that regard.

@all ~~~~~~~~
Thanks so much for the informative responses. I must admit, there are many chains listed that I have never heard of and some I have yet to try, but definitely will now. If I'm on the road, I now have a list of some to watch for. SE community is just so GREAT!

@nade to the chiff ~ (nod to the chef!) LOL @ Pig's Knuckle, Arkansas. And good point regarding consistency, although I'm sure the diligence of each manager has a lot to do with that.

Coming in late on this one but I'm not too ashamed to admit that I actually crave some things from chains...
Applebee's - chicken fingers and onion petals
Carino's - Chicken Bryan
Cheddars - spinach dip, buffalo tenders
Cheesecake Factory - fried mac & cheese, dessert (duh)
Chilis - chicken crispers, burgers, fries, and I could drink their honey mustard. Oh, and those SW eggrolls.
Mimi's Cafe - whatever omelette it is with crab, bacon, and hollandaise
Olive Garden - breadsticks, salad, and a side of alfredo
Outback - the Outback special and the bread
PF Changs or Pei Wei - kung pao chicken and the lettuce wraps
Red Robin - the burger with the egg on it...
Ruby Tuesday - the croutons on their salad bar (funny, I know)
TGIF - those pesky fried green beans

Ain't no shame in eatin "chain" : )

Forgot to add, I worked in the biz for a long time and I've had my own bad experiences - so I've seen a fair share of critters and stuff in the food. It doesn't deter me from eating there unless it happened more than once because I know it didn't happen on purpose.

of course i would prefer mortons to chili's but we do have to factor in cost at some point! :)

and as others have pointed out, it's easy to say "i don't eat at chains" but geographically for some people they are left with little else to choose from.

Springboarding off Tara Tot

Ruby Tuesday's has the best turkey burgers.
Cheddar's - OMG...I ate that artie dip for weeks (until I figured out how many calories I was chowing).
PF Chang's - Lettuce Wraps rule!!
Carrabba's - Cozze en Bianco (don't touch the bowl even if there are no mussels. As long as I have bread and you want to keep your arm, back off!)
Longhorn - I love that I can get a plain baked sweet potato as a side.
Cheesecake Factory - Like some dishes but do NOT like the cheesecake - it's way too whipped and fluffy for me.

@ Tara Tot - You can find the recipe for Chili's southwestern eggrolls online. Shout if you want it.

Have just had the apple pancake and sourdough pancakes at Original Pancake, and must add them to the list. Quality bacon, too.

regarding original pancake house. I live about 5 min. from the original in Portland oregon. i can honestly say after eating at about 6 others in nevada, arizona,washington and califorinia, this is one chain that fails to live up to the original. every other one i have been too is just mediocre, through away meals of typical breakfast fare! the orginal original is an institution in portland and has always been very consistant and tasty!

I can't help but love Friendly's. The food isn't even really outstanding, but the place holds so many memories for me. As young children, it was the first restaurant we were taken to. And their PB sauce for sundaes rocks. I go about once a year, and always order the Fish-a-ma-jig sandwich.

Also, I know this might be heresy, but I really kinda like the deep dish pizza at Uno's.

I like Chili's but not because the food is spectacular. I usually go there because my daughter and I can have the black bean patties substituted on our burgers and the meat eaters in the house can have their meat.

I do like the Olive Garden, also because their are items my daughter and I can eat without asking them to "hold" the meat.

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