Whole Foods Customer Service...
...Boggles the mind. We went to Wild Oats (which was purchased by Whole Foods but the store front has not yet been changed). The sausage we got was...less than perfect.
I sent them this e-mail at about 9:00 a.m. today:
Whenever we get to the Tampa WF (still Wild Oats) we grab a selection of the sausage. This is the first time I need to tell you that it was not satisfactory. We purchased two kinds of chicken sausage - Apple and one with Mexican flavors on Friday, 4.18. The meat was ground way too fine and did not include enough dark meat or fat. When grilled, these sausages turned into hard logs. Worse, when we tried to grill off the remaining sausage only two days after purchase (Sunday, 4.20), they were definitely off. We wound up discarding about 6 links of sausage.
We absolutely love Wild Oats/Whole Foods but I wanted to let you know about this.
At 9:25 a.m., my cell rang. It was the Team leader and he fell on his sword so hard, I thought his pancreas would come through the phone. Long story short, next time I go in, I am to request three or four pounds of the sausage of my choice on the house.
They didn't have to work that hard but it was nice they did!