What are your likes/dislikes about restaurant servers?
I recently became a waitress at a fairly chic Mediterranean-inspired restaurant. Tough clientele. What constitutes good service? What's a faux pas from a waiter/waitress?
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19 Comments:
I hate hovering, but I also hate when they disappear and you never see them again. I think the worst is when you're trying to get their attention and they're standing in the corner gabbing with their friends-fellow servers. At that point no one's getting anything done.
FKC at 12:06PM on 02/14/07
A big turnoff for me is when the waitstaff is ignorant about the food they serve. I wouldn't expect my waiter/waitress to know intricate details of the dish they are serving, but to have at least some rudimentary knowledge of the ingredients and the method of preparation.
Mr. K at 12:42PM on 02/14/07
The biggest turnoff for me is when a server realizes neither I nor my husband is going to order any drinks and decides right then and there that we aren't worth their time. (I rarely drink for several health reasons, and my husband never touches alcohol because his maternal grandfather was a terrible drunk.) I realize that alcohol adds quite a bit to the bill, generally, but my husband and I aren't cheapskates--we tend to order expensive items on the menu, and we always tip very generously (over 20 percent, normally). It just ruins the experience to get the brush-off like that.
msmla at 1:12PM on 02/14/07
There is a fine balance between too much attentiveness and not enough when it comes to serving. I hate when every 4 minutes someone asks if I need more coffee or water etc. But I also hate when my drink is gone halfway through dinner and have finished my meal before the server has noticed.
Also, an unfrienldy server can take the fun right out of a girls dinner out, really bringing down the mood of the meal.
ThatGirl153 at 1:24PM on 02/14/07
Admit it when you simply don't know the answer to something. Ask before you make suggestions and never, never attempt to "up the check" by making more expensive recommendations. And always ask if your clients have eaten at the restaurant previously. People like you to know that come frequently when that's the case. And, be good natured, even when you are about to "fall into the weeds."
Livetotravel at 2:28PM on 02/14/07
A few other things come to mind:
- offer the wine list with the menus, don't wait to be asked for it
- ALWAYS inquire if your customers are ok with their appetizer and main course (after a few minutes and not when it's about to be cleared)
Mr. K at 4:59PM on 02/14/07
Be friendly, the worst that you can do is to make someone feel as though they are not wanted in the restauarant. Try your hardest, if you are in the weeds then be honest and do the best that you can. Hopefully they will see you are working hard.
I also don't like it when a server would ask "Are you finished working on that?". It is pretty common to hear now but it sounds much more polite to ask if they are finished or if you may take plates. Making a customer feel as though you respect them and are grateful that they are giving you their business, is the key to happy people and great tips.
Also, if you have a bad tipper or an angry person, don't let it spoil your night. Maybe they are just awful people, but maybe they have something horrible going on in their life where they are not able to act like a normal human being. Just be grateful that you are not in their position, remain good-natured and kind, and this bit of compassion will come back to you ten-fold.
That is what I have learned in my tenure as a server. Have fun!
mel at 5:02PM on 02/14/07
I agree with what everyone else has said. I'd add to that:
- Please don't tell me your name. Be friendly, but don't start off the meal by introducing yourself, and especially don't crouch down next to the table to do it.
- A huge peeve of mine is when a server clears someone's plate while another member of the party is still eating. The plates shouldn't be cleared until everyone has finished. I am a slow eater, and when everyone else's plate is cleared, I feel really self-concious about finishing my dish. Usually I don't, and it bums me out.
Good luck with your new job!
megnut at 5:54PM on 02/14/07
I hate being rushed. I hate when waitstaff decides to press at you. If I am not ready to order take a hint and come back in 3 minutes.
Personal hygiene! If the hair is greasy and the uniform wrinkly I get the vibe you don't care. I want clean lookng people handling my food.
Be willing to stand near our table and see if we need you but don't hen over us. There was this diner and my fav waitress who knew everything I wanted and how I wanted it would hen. She was bright and sunny and personable but she hovered. I let her do it because she was fantastic at her job. But my thought is walk by slowly and if no one engages your eyes you got your answer.
Knowing what is on the menu, nothing tees me off more than asking your server a question and they say wow let me ask. When the menu comes out you should have read it and asked your questions then.
Huge one do not serve anyone till everyone's food is ready. This has happened so often to me that I now flip out. If my steak is done and some one else's is not why would you bring food for one. Ignorant.
Forgeting things, small things like steak knifes, crab crackers, condiments, cutlery, butter etc. I am a firm believer in educating your serving staff. If the special of the day needs butter make sure they have it. Don't make me beg for tartar sauce, cocktail sauce, butter, ketchup, steak sauce. When I feed my family I know what condiments go with what food, so should you, it is your job.
Taste the food you are serving. Eat there. I liked it when a restaurant owner would add something to the menu and then sit the wait staffdown and let them taste it. This is just smart sense. If I want to know if something is spicy I don't want to wait for you to go ask. Why have you not tasted it. When I ask I want you to say, yes it is spicy and I really liked it or I don't like spicy food myself but most of my customers love that dish.
Don't go overboard on enthusiasm like the the "pieces of flair" thing, that is just annoying.
JerzeeTomato at 1:35AM on 02/15/07
I, too, hate to be asked if I'm "still working on that", or being told "you did a good job on that"! You are not my nanny (not that I ever had one).
Also, please, please don't touch me! I am not phobic, am rather a toucher, in fact, but I know when it is appropriate. When I drop off work, I don't kiss the editor. Well, mostly not.
BaHa at 11:32AM on 02/15/07
#1 Peeve: If the diner places used silverware onto their plate DO NOT move said silverware back onto the table. Clear it as you clear the plate and replace it promptly. This drives me nuts!
Reblochon at 2:03PM on 02/15/07
This is ridiculous. The internet has allowed for Monday Morning Quarterback for the food industry. Go open a restaurant and tell me all your dislikes after that. Your gonna scrutinize the entire dinner experience because someone forgot your crab crackers. You want a server to be there, but not hover! Everybody these days feels entitled to all these things. I am all for great service. But dont try to tell them how to do their job. The best meal is one where you have everything you need without even noticing the server is their. If you want a servant to wait on you hand and foot, thats not a real dining experience. I love the "I am generous tipper (sometimes 20%)!!" Money doesn't motivate all of us. Get a new hobby! All you people want to feel like you know something about the industry so you can comment on it. It's like wine knowledge. You feel like you know a lil something about wine, therefor you can determine what is good and bad. Everybody is a critic from the sideline. Better yet an expert!!! You all seem to have the ins and outs of fine service. Get together and open a restaurant.
4u4me at 2:09PM on 02/15/07
The problem is that in many cases they don't know how to do their job. If they did, there would not be a ton of dos and donts posted here.
Mr. K at 3:52PM on 02/15/07
Personally, I ask if anyone needs anything when I deliver the food and then again when I check up to see how everything is after everyone has tasted their food. This is simple. Despite the fact that I deliver everything to go with the meal some people like other condiments, such as hot sauce or mayo to go with their food. That should never be a problem. If your waiter is too incompetent to do this you are eating at a very low end restaurant.
beenthere at 3:57PM on 02/15/07
Actually, the service expectations commiserates with the type of restaurant and is also subjective. I am not getting that attentive service at my favorite rib joint, that I will get at Le Bernardin, who's service is more of a more noticable orchestrated performance.
If you want to know what flawless service is like on a perfect day...Go to Jean Georges and eat there. Wow! They had ESP. Actually they are just very discreet with their attentiveness. They watch from a distance and can see when glasses get half empty and ALL diners at a table are finished.
If your guests feel good when they are leaving, You have done a great job....BRAVO to al those extremely hard working individuals who have made me feel fabulous!
:)
Stevie at 6:38PM on 02/15/07
I love you! Where is Jean Georges? You sound like the perfect guest.
beenthere at 7:26AM on 02/16/07
With all said and done, what is the name and location of that fairly chic Mediterranean-inspired restaurant ? I have a craving for some grilled octopus and roasted lamb tonight.
Mr. K at 12:54PM on 02/16/07
4u4me, did you not notice that there was a question asked at the top of the page...a server WANTED to know our OPINIONS. Basically I think everyone is giving their "Ideal" service here. It doesn't mean that there isn't a wide range of acceptable service. And also who better to judge food service than the people who are getting served? You don't need to open a restaurant to know what you like in a server.
ThatGirl153 at 1:06PM on 02/16/07
Mr. K- it's Mediterraneo in...New Jersey. We do have grilled octopus as well as lamb. And thanks for the advice everyone. Dining is certainly a subjective experience, so there are bound to be different opinions.
ohtorvald at 9:43PM on 02/16/07