'service' on Serious Eats

Coffee on the House: When Is It Okay?

Most bartenders are expected to buy an occasional round for a regular or a big-spending party, but what about baristas who dole out coffee drinks "on the house"—is it harmful to business, a shill for higher tips, or simply a show of hospitality? More

Baristas and Customers: How We Can All Get Along

We've read both sides of the story here, many times over. Customers complain about "hipster" baristas who are too cool, too slow, or too lecturey. Baristas complain about customers who breach line etiquette, don't understand what a macchiato is, or order espresso to go. Coffee-loving friends, listen to me: We can and should peacefully coexist across the counter. Here's how. More

From Behind the Bar: What is a Bartender's Job?

There has been an interesting comment that that keeps popping up in the threads of these columns. It goes something like this: "I'm sick of the trend where bartenders think that they are god's gift to humanity. Your job is to make drinks, not to educate, babysit, or judge people. So do us all a favor; stow the attitude, and do your job." More

From Behind the Bar: So You Want to Open a Bar

Your life sucks. Sure, you make good money, but you're never home, you hate your boss, whatever industry you're in is either uninspiring or downright evil, and you want to take your ill-gotten gains and leverage them in to something that gives you the lifestyle you've always wanted. Do you open a Subway franchise? No way. Where's the fun in that? You want to do something fun. You want to open a bar. More

From Behind the Bar: On Fernet Branca

Every bar has its own culture—a philosophy on how guests should be treated, how the bar itself is set up, how the cocktails are made, how employees interact with each other, and a million other details. As bartenders and other staff come and go, they absorb these details, then spread this culture to other bars in their region and sometimes beyond. An interesting example of this is the rise of Fernet Branca. More

From Behind the Bar: On Getting What You Want In a Bar

I grew up as the second of seven children, so the concept of sharing was ingrained in me at a very young age. This was not out of some high-minded ethics on the part of my parents, but a matter of necessity. When finite resources are expected to be shared across a group, ideas like fairness, justice, and equality spell the difference between a happy home and one divided by conflict and animosity. More

From Behind the Bar: On Being Nice

I began my bartending career in Seattle in the mid-90's, when the microbrewery revolution was transforming how people drink beer, and the philosophy of using fresh, local ingredients was pervasive in restaurants and on the upswing in bars. This was before the bubble popped, so every internet startup had an office with an on-site masseuse, and paper-millionaires populated the slew of new bars and restaurants that popped up to house them. Those of us who worked in these joints were both a close community of friends—but we were also stiff competitors. We competed for jobs, clientele, and bragging rights. More

Fewer Waiters Going Penless These Days

[Photograph: Samsara in Wikimedia Commons] A paean to old-school waiter badassitude in the Washington Post as the paper reports that fewer waiters are going pad-and-penless these days. Instead of memorizing customers' orders, the new generation of wait staff has to jot it all down. Why? An increase of finicky demands from diners, larger party sizes, and "a generation that seems less comfortable with memorization." Says Richard Weber, a longtime waiter at the Palm in D.C.: "I've always gone by memory — it just feels more professional that way. Sometimes you have to go into the walk-in cooler and scream, yeah, but usually I can keep it all straight without too much trouble." Too bad. I've always been amazed when... More

Phyllis Richman's Waiter Rant

Retired Washington Post restaurant critic Phyllis Richman lets loose with her own waiter rant. I've eaten with Phyllis, and she's smart, funny, and doesn't suffer fools gladly. Her pet peeves: Restaurant staffers who snatch plates at a table before everyone is doneDisappearing waiters who stop paying attention to their station, even whey Phyllis wants to pay the checkShow-off waiters who insist on asking how everything is What else do waiters do that drive serious eaters crazy?... More

Do Men Get Better Service At Restaurants?

Do men get better service than women at restaurants? asks Cynthia Kilian of the New York Post. Tim Zagat of the eponymous guidebooks says yes: "Women arriving together very often get shown to less-desirable seats. Men always seem to be offered the bill, regardless of who's paying, even the female boss. And when it comes to tasting wine, "very often they'll give it to almost every man at the table before they get around to [the woman] ordering the wine," Zagat says." Is the poor service because women tend to tip less than men do? Or do women tip less because they don't get treated as well? All I know is, shoddy service means I'll never go backā€”and I'll tell... More

More Posts