The Washington Post's Joe Yonan has a short but great Q&A with NYC restauranteur extraordinaire Danny Meyer up today: "Let's say I get a salmon dish at Union Square Cafe, and it's not too salty, it's not under- or over-cooked. There's nothing particularly wrong with it, but I'm disappointed with how it all comes together, and I think, "eh." What should I do?" "Tell me. Please tell me. And have the confidence to accept my suggestion for a solution. I have a choice. If it's a $25 entree, I have $8 or $9 invested in it. Would I rather save that $8 or $9 and have you go tell the world "eh"? Or do I make sure you leave the... More

Restauranteur Danny Meyer is best known for running eleven of the best places to eat in Manhattan, including Union Square Cafe, Gramercy Tavern, The Modern and the Shake Shack; his latest is Setting the Table: The Transforming Power of Hospitality in Business. 37 Signals has a great post up, Danny Meyert: Hospitality Is King, with excerpts from the book, an interview and a speech he gave at NYU recently: "The customer is not always right. While the customer is not always right, he/she must always feel heard." Meyer said his business strategy is built on both good service, defined as the technical delivery of a product, and "enlightened hospitality," which is how the delivery of that product makes its recipient... More