Poor KFC. It seemed like such a good idea. New product; launch it with a giveaway. And then another, with a big-name celeb like Oprah to announce the coupons. KFC gets foot traffic; the people of America get free chicken. (And Oprah gets a few million more hits on her website.) So simple, right? Not quite. First, the website couldn’t handle the sudden online crush of chicken-seekers, making downloading the coupon impossible. Then, a KFC near New York’s Grand Central Station refused to honor customer coupons—despite, some report, clearly visible chicken waiting behind the counter—sparking a pretty intense outcry. (But not a "riot," KFC insists.) And to add insult to injury, California-based chain El Pollo Loco started a giveaway...
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