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Served: Why I Have the Best Job in the World

I blog by day and wait tables by night. I'm excited to bring you Served, dispatches from the front of the house. Enjoy!

20080616-servedbug.jpgOK. I don't have the best job in the world. I'm not deluded enough to think that waiting tables has anything to do with saving lives or sticking it to the man or changing the world. I'm also not deluded enough to think that every gig waiting tables is as pleasant as mine.

That is not to say, either, that my job is painless. (Is any job painless?) You won't hear me singing its praises at 4 a.m., when I am so tired it feels like corkscrews are burrowing into my temples and my blowing out all the candles and brooding isn't enough of a hint for the last table to go home. I'm not too thrilled to bring a woman seven wines to taste ("too chalky," "too peary," "not peary enough") during the height of a rush, before she ultimately decides wine number one was totally palatable. I almost screamed the other night when a diner yanked on my dress to get my attention. Hard. It was strapless.

But as I will be writing from the front-of-the-house front lines, I will have ample time—and ample material—to report about stories of frustration and, on occasion, of horror. It is all too easy to complain. Any waiter will tell you that.

But lest either one of us forget, let me remind you and myself that I love my job. And not because I am utterly crazy, but because my job really does rock. Let me tell you why:

It's Yummy

For a girl who loves food and wine, being surrounded by delicious things is not a small job perk. It's nice to end a long night with a crusty, spicy Cuban and a big glass of cava. Taking a whiff of stinky grayson, tasting a chewy piece of raw buffalo cheese, and trying a new, hazelnut-y Portuguese wine are all part of a night's work. And sometimes a truffle or some aglianico can work magic when one needs a bit of cheering up.

I Get to Share the Love

It's not all selfish consumption. I did not cook the food, plate the cheese, or buy the wine, and yet I can't help but feel a little proud when a guest oozes their delight. Ultimately, I am in the business of delivering pleasure. When people leave satisfied, happy, maybe a little tipsy, I think, "I did that!"

I Get to Run Around

I write this from the joyful Serious Eats headquarters, where Adam is playing music and Ed has brought in Barney Greengrass leftovers. The windows are big and the sun is streaming in. And yet, I find it challenging to conduct a whole day's work perched on my ass. A chef visiting from Seattle stopped by the office to pick up Ed last week. "So you guys sit in front of your computers all day log?" he asked. Waiting tables is a perfect job for those who are hopelessly inept at the art of sitting still.

I Get to Discharge My Inner Social Butterfly

It is also part of my job to chat with people. I can get carried away. My friends whom I work with have to (not so) gently scold me when I get too deep into a long conversation, "Hannah! Come on!" Occasionally jerks walk in the door, sit at a table, and proceed to unabashedly unleash their jerkiness. In response, I have to be civil. Luckily, though, I genuinely like most of the guests who grace us with their presence. Often they are friends, friends of friends, or just nice people who are into the experience of eating and drinking wonderful things. They make my job easy and happy. I have made a few good friends from behind the bar or across the table.

Teamwork, Baby

In my small restaurant, I appreciate the absence of typical kitchen/front-of-the-house tension. We briefly tried brunch. It flopped. With no guests to be found—despite the classy chalkboard we erected—the chef threw me an apron. I made us mimosas. We blasted my iPod and got to work pressing ginger graham crusts into shells and pitting cherries. Brunch is no longer, but when it is slow these days, you will find me diligently shelling favas. And the cooks have been known to fold a napkin or two.

I Want to Be Just Like Them When I Grow Up

Which brings me to the best part, which is the ridiculously cool people I work with. They are smart, talented, passionate, and hilarious. They have about 798 times more knowledge and experience than I do. They have been endlessly patient and have taught me a ton. They have shared many a bottle of vino, many a laugh, and more stupid inside jokes than I can keep up with. Restaurants are a bit like families—of course, all families are a bit dysfunctional. I won't claim an exception. And yet, I wouldn't have my restaurant family any other way.

8 Comments:

I cannot agree more. I work a 9-5 now, and miss my restaurant days terribly- so much so that I'm thinking of campaigning for a flex schedule so that I can go back. I used to say I was the only person in the world that really liked waiting tables. Good to know that's not the case!

Hannah, great column! I worked front of house at a fine dining establishment for a short time. I don't miss the long hours, but do miss the connection with people who feel honored and special to partake in this communal experience. I also worked in flowers for several years and find the businesses to be so similar - long hours, low pay, but personally rewarding. I will keep reading!

Hannah, excellent post!
I left the service industry last year and I can't tell you enough how much I miss it! At the time, it was a way to pay for school--but you develop killer work ethic, fantastic friends and constantly learn every day.
I like 9-5 (this is what I've worked for), but I still itch for the fast-paced, late night shifts that I used to look forward to (and the tips!)
I LOVE to see that you can identify that teamwork is a GIANT portion of making your evening/day enjoyable.
Keep writing, and I'll keep reading! (and eating of course)

@eatboutique, thanks! As someone who is a bit lost as to what I "want to do when I grow up," it is always good to hear about jobs that are rewarding, engaging and not necessarily on some "obvious" trajectory.

@negociants, really? I think it's easy to complain, but I am lucky to work with quite a few people who are passionate about what they do. I think waiting tables gets an undeserved bad rep.

Nice post. My youthful days in fine dining exposed me to foods and spirits I had never even heard of and definitely refined my personal tastes and cooking style. I really miss the pleasure of helping to deliver a great dining experience to our customers and conversations with so many interesting people. After years of desk jobs, however, I find it is the physical/mental aspect I miss the most - being on my feet and thinking several steps ahead for hours resulted in an especially satisfying level of fatigue at the end of the night.

Looking forward to reading your posts!

Restaurant life is sooo different from office life. You're right on with the teamwork/family angle. I really miss the kind of instant camaraderie that develops based around mutual (necessary) trust and respect.

Restaurants are about blunt honesty. In a kitchen, you can have a screaming match with someone and know you'll clink beers together at the end of the night. Offices run on subtleties and tenuous alliances.

I work part time serving at a wine bar and part time in an office...is it any wonder which job I prefer? I couldn't agree more about being inspired by those you work for in such a setting. My bosses at the office have a seemingly less stressful job and yet are always tense and on edge (and stuffy, to be candid). The bar is a whirlwind of frenetic energy and everyone is always smiling, laughing and having a good time. Just goes to show that very hard work can be fun and rewarding. Excellent column.

thanks so much, liwinegirl, missginsu, and melinda. i'm so with you!

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