Starbucks Barista Reprogramming Successful
The Starbucks media ploy, or the "Great Starbucks Shutdown of '08", imparted the baristas with very important knowledge: make the customer happy, and make the coffee taste good.
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5 Comments:
I'm so thrilled that everything went well! This comes as quite a relief and I can finally stop loosing sleep.
RichardCrystal at 4:07PM on 02/27/08
losing
RichardCrystal at 4:07PM on 02/27/08
Just got back from Starbucks. Thought I'd give it another try, since the goal of their training was to get back to basics on coffee and service. Got the same barely passable service, employee acted like it was a chore to take our order, and then got mine wrong. I hope it's just this location.
beth1 at 11:08PM on 02/27/08
I can never remember, is it still edgy to hate on Starbucks, or is there a backlash-backlash?
jd7979 at 9:19AM on 02/28/08
Poor, or barely passable, customer service is never edgy, and completely worthy of backlash, regardless of the type of establishment.
beth1 at 11:36PM on 02/28/08